Privacy Policy

Privacy Policy – Viscocart

At Viscocart, we are committed to protecting your personal information and ensuring a safe and secure shopping experience. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, products, or services.

---

1. Information We Collect

We collect the following types of information to provide you with a smooth and secure experience:

a) Personal Information

• Name
• Phone number
• Email address
• Billing & shipping address

b) Device & Technical Information

• IP address
• Browser type
• Device type
• Cookies and usage data

c) Order & Service Information

• Products ordered
• Payment details (processed securely through third-party gateways; we do NOT store card details)
• Site visit requests
• Service or installation requirements

---

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Arrange site visits through our channel partners
• Recommend suitable security products based on your site
• Provide customer support
• Improve website performance and customer experience
• Send order updates, service confirmations, and important notifications
• Prevent fraud and ensure security

We only collect information that helps us serve you better.

---

3. Site Visit & Technician Data Use

When you request a site visit:

• Your contact details and address may be shared only with our verified channel partners.
• This information is shared strictly for the purpose of site inspection, installation, product recommendation, and service support.
• Channel partners are required to follow our privacy standards.

---

4. Sharing of Information

We do not sell, trade, or rent your personal information.

We only share your information with:

1. Trusted channel partners/technicians – for site visits and product installation
2. Payment gateways – for secure payments
3. Delivery partners – to deliver your products
4. Legal authorities – only if required by law

Your data is handled responsibly at every step.

---

5. Cookies & Tracking Technology

Viscocart uses cookies to:

• Improve website performance
• Store your preferences
• Understand browsing habits
• Deliver a personalized experience

You can disable cookies in your browser settings if you prefer.

---

6. Data Security

We use industry-standard security measures to protect your information:

• Encrypted data transmission
• Secure servers
• Restricted data access
• Regular security updates

Although we take strong measures, no digital platform is 100% risk-free. We continuously improve our security systems to protect your data.

---

7. Your Rights

As a user, you have the right to:

• Access your personal information
• Request corrections
• Request account/data deletion
• Opt-out of marketing messages
• Control cookie preferences

Contact us anytime to make these requests.

---

8. Third-Party Links

Our website may include links to third-party websites (e.g., Google Maps, payment gateways).
We are not responsible for their privacy practices. We recommend reviewing their policies before using their services.

---

9. Changes to This Policy

Viscocart may update this Privacy Policy occasionally.
Any changes will be posted on this page with an updated revision date.

---

10. Contact Us

If you have any questions about this Privacy Policy or want to request changes to your data, please contact our support team:

Email: support@viscocart.com
Website: www.viscocart.com